Lloyds Bank has published its UK Consumer Digital Index 2016 – the first of its kind. It explores consumers’ digital and financial capability and finds that for example, there are 13.1 million people in the UK (adults of all ages) with low financial capability and 11.1 million with low digital capability, and 3.2 million people with low capability in both these areas. Digitally excluded people, the report suggests, could save £3.7 billion annually by improving their digital skills. Two thirds of digitally excluded people are aged 60+, and the report explores the reasons for this.
You can read the full report on the website.